My New Year’s Eve has been the same for the past 9 years. I’ve never celebrated in a big city, but from what I hear, it’s awesome… until you realize it’s 2 AM, 12 degrees, and you’re a long way from your nice warm bed. You made the smart decision to leave your car at home, but now what? Everybody in the city is trying to get home at the same time, and every cab that drives seems to be full. You’ll probably die of hypothermia before you can hail a cab, so you might as well use an app to find a ride. Uber can get you a black car or a cab, but their “surge pricing” will make it hurt. If there’s a time to try Lyft, it’s tonight (though Lyft has its own surge pricing called “Prime Time Tips”). They are a San Francisco, CA based company that offers “on-demand ridesharing” in nearly 20 cities across the country. They call it “your friend with a car.”
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There’s no question that social media is important for businesses of all kinds, but it’s a relatively new channel that offers an uncertain return on investment. Most of my investment in social media marketing has been a flop, but I know that plenty of other brands have had major success. Companies that are investing in social need to do so wisely, and that often means getting professional help. Optimal “is the leading social advertising and analytics platform, with offices in San Francisco, Palo Alto, New York, Chicago, and London.” They started in 2008 when social really began to take off, and since then “have managed and optimized over 100 billion impressions for advertisers and agencies.”
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Personalized shopping used to mean that you were buying something with a monogram, but today that word is being used more and more often to mean buying items that are recommended specifically for you. I love Amazon’s recommendations engine, but I think that it could be a lot better (and I’d like to see other merchants adopt similar technology). Lela must be paying attention. They’re a New York, NY based company with a mission “to improve consumers’ online experience by helping businesses deliver a new level of personalized engagement.” From what I can tell, Lela is using their technology on their own property (Lela.com) while also offering it to other publishers and merchants.
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Despite moving in 5 months ago, I still haven’t put up most of the framed pictures and art that we have in our apartment. It’s a ridiculously easy task, but for some reason it’s always the last thing that I want to do. In other words, don’t give us art for Christmas! However, if you have friends or family who know exactly where to put every new piece on their walls, then you may want to buy them a gift from Art.com. The company is based in Emeryville, CA, and it “is a leading authority in wall décor and the world’s largest online retailer of posters, prints, and framed art.” Every single person has his or her own taste in art, and Art.com allows each of them to find the kinds of pieces that appeal to them.
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So far Amy and I have yet to receive a single Christmas/Holiday card. I’d like to blame it on the fact that we moved a few months ago, but I fear that we may not be as popular as I had previously thought. The reason that I can’t blame the move is that we made sure to update our address with the USPS. The most shocking thing about forwarding your mail is how easy it is to do. That’s why it’s interesting that Updater uses USPS change of address as the free part of their freemium model. It’s smart. The New York, NY based company offers a slightly slicker way to do something that you can do quite easily on your own, and then they use that as an opportunity to sell you a product that helps you will all kinds of other change of address issues.
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Despite my early fascination/obsession with infomercials, I don’t think that I’ve ever bought something directly from tv. I just can’t do it. Doesn’t feel right. For me there’s some sort of stigma around buying off of tv, but I’m certain that there are plenty of people who have a different opinion. Take for example the 1.2 million customer that buy from ShopHQ. In case you’re not familiar, ShopHQ is an Eden Prairie, MN based company that creates “the ultimate interactive shopping experience by uniting live TV, online and mobile shopping opportunities with social media engagement across a variety of outlets including Facebook, Twitter and Pinterest.” They used to be known as ShopNBC, and you probably have their channel on your tv (they reach 86 million homes).
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I’m not sure how we ended up here, but Black Friday shopping seems to be the latest extreme sports craze. I’ll spend a little time looking for deals online, but you won’t find me within a few miles of any major retail store. If I somehow got duped into going shopping, I’d totally wear a helmet. It’s better safe than sorry. Easton-Bell Sports, which is based in Van Nuys, CA, is one of the biggest sports helmet companies in the world. Their brands include Giro, Bell, Riddell, Easton, Easton Cycling, and Blackburn. They all come together to help Easton-Bell Sports pursue their goal of being “a leading designer, developer and marketer of sports equipment and accessories that enhance athletic performance and protection.”
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Though it was more than a decade ago, I still have very strong memories of the college application process. I knew where I wanted to go, so I didn’t do a lot of research on other options. Back then research meant requesting brochures from any college that you were interested in. There was some information available on the web, but you had to go to each individual school’s site. A lot has changed in how people seek out educational opportunities (and it’s not just about undergraduate admissions anymore). Noodle is a company at the forefront of that change. They’re based in New York, NY, and they are “the first and only life-long education related search company in the world.” What does that mean? They offer “extensive data on over 150,000 schools and hundreds of thousands of education providers.” In other words, they’re taking a much broader view of what an education search is about.
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We usually think of advertising geniuses as the people who come up with the creative, but the media side (where you show the ad) is often just as or even more important. Everyone has noticed a disastrous ad placement, but how many of us take note when a marketing message appears in the right place at the right time? The people at Crossmedia certainly do. They are a New York, NY based (with offices in LA, Philly, and Germany) “independent channel-driven agency delivering communications planning, media services and international account management.” They offer a variety of services that are built with “an equal mix of business, media and agency performance.”
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The world of non-profits revolves around money. I know it’s counterintuitive, but only the leanest organizations can operate without significant funds. When you’re a business and you’re using money to make money, you typically have some margin for error. But when you’re trying to use money to do good, every bit of effectiveness makes a difference. That’s why The Center for Effective Philanthropy exists. They are a Cambridge, MA and San Francisco, CA based non-profit that works “to provide data and create insight so philanthropic funders can better define, assess, and improve their effectiveness – and, as a result, their intended impact.” They are what I like to call a meta-non-profit; an organization that serves other charitable organizations.
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Health insurance. Need I say more? You already have your own associations with those words, and they’re probably negative. We all want to be healthy, and when we’re not, we want to know that doing whatever we can to get healthy won’t send us into financial ruin. That was the whole point of health insurance, but it seems that the opposite has happened. There’s a lot that needs to change, but where do we start? How about with insurers themselves. Take New York state for instance. They haven’t had a new commercial health insurer in a decade and a half–or at least they didn’t until Oscar came around. They are a New York, NY based startup that dubs itself “a new kind of health insurance company that is using technology to make insurance simple, intuitive, and human.”
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Have you ever caught someone talking about you behind your back? Whether they’re saying something nice or something mean, it can be pretty awkward. Still, it’s nice to know where you stand with people. For brands it’s a bit different. The awkwardness isn’t as much of a worry, and the information gained from hearing what people have to say can have tremendous business value. The problem is that overhearing a conversation isn’t a reasonable way to compile actionable information. That’s why newBrandAnalytics has developed “a social media monitoring and online reputation management tool that transforms online reviews into operational social intelligence.” The company is based in Washington, DC, and it helps companies pinpoint ways that they “can excel in customer experience management.”
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While our government’s intelligence programs seem to be getting a lot of attention lately, they’re not the only one’s gathering information for strategic purposes. The same stuff that is important for our government to know can also be important for businesses, non-profits, and even individuals. Unfortunately, you can’t just knock on the NSA or CIA’s door and say, “Hey, what’s going on in Southeast Asia lately?” That’s why Stratfor exists. They are an Austin, TX based “geopolitical intelligence firm that provides strategic analysis and forecasting to individuals and organizations around the world.” They do this through two main product lines: subscription services and consulting. In other words, you can buy the information that they’re collecting, or you can hire them to get the information that you want.
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Early in the wedding planning process I proposed that we try to do as much online as possible. I quickly lost that battle, and I must say that our custom designed paper goods turned out amazingly well. I’m just glad that I wasn’t paying for them. If only there was a way to get beautiful, custom designed paper goods for a reasonable price. That’s exactly what Minted offers. They are a San Francisco, CA based company that aims “to find exceptional artists and designers all over the world and bring their work to consumers who appreciate great design.” They were early to the crowdsourcing model in 2008, and since then they’ve grown into a place where consumers can find great designers and great designers can get exposure that will help them build their careers.
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InvestmentNews is our sponsor this week, and they would like to tell you about their NextGen Virtual Career Fair on November 8th. It’s an awesome opportunity for students and interns to network and find finance jobs on the spot.
I often find charity events frustrating. It’s not the events themselves that bother me–it’s the auctions and raffles. Non-profits have an amazing ability to get all kinds of high value donations (which should be the hard part), but they completely fail when it comes to extracting as much value as possible out of those donations. It could be an inexperienced auctioneer, poorly priced raffle tickets, a confusing silent auction, or a complicated payment process. Technology can solve a lot of these problems, and that’s exactly what BidPal has done. They’re an Indianapolis, IN based company that “improves charitable fundraising events from start to finish with event management solutions, automated auctions, payment processing, online fundraising, consulting services, and much, much more.” BidPal actually came in at #74 on this year’s Inc. 5000 with 4,323% three-year growth to $10.2 million in revenue.
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How many times have you been watching tv when a familiar advertisement comes on. You know all of the words, but five seconds after the ad finishes, you say to yourself, “Wait, what was that ad for again?” It happens to me all the time. So many brands have gotten too complicated with their messaging. Good branding is almost impossible without simplicity. That’s why Siegel+Gale has made a name for itself as “a global strategic branding firm committed to building world-class brands through elegantly simple, unexpectedly fresh strategies, stories and experiences.” The agency is based in New York, NY, but they also have offices in San Francisco, CA, Los Angeles, CA, and six international locations.
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When my sister and I were kids, our parents would sometimes take us to a toy store and let us pick out something that we wanted (often after doctor and dentist visits–bribery works). I would almost always pick out action figures (G.I. Joes and Teenage Mutant Ninja Turtles), while my sister would almost always pick some sort of art kit. Even though I never really liked art, I was always a little jealous that she had some sort of cool project to work on. I don’t remember which specific products she bought, but I wouldn’t be surprised if some of them were from ArtSkills. They are an Easton, PA based company “with a commitment to bringing quality and innovative poster making and art materials to [their] customers.”
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When I was in elementary school, Christopher Columbus was a hero. Today people don’t even complain about going to work on a holiday named after him. That tells you just how ugly the true story is. Still, you have to give Columbus credit for sailing across the Atlantic with no idea where he was going (and making it back, and then doing it again three more times). Today we have technology that enables us to always know where we are. Rand McNally is a Skokie, IL based company that played a big part in getting us to this point. They were founded in 1856, and since then they’ve been specializing “in maps, navigation, road travel, and trip planning.”
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About a year ago I woke up to a loud chirp. It wasn’t a bird (though we did have two birds fly down our chimney in two days around the same time). It was the smoke alarm. This wasn’t the “OH MY GOD THE HOUSE IS ON FIRE” alarm. It was the “let’s wake you up in the middle of the night so that you can change the battery” alarm. I ignored it… until it went off again five minutes later… and again… and again. So I’m in my underwear standing on a chair trying to disable this thing. It’s 3 AM and the smoke alarm is just out of my reach. I am at the point where I’ll do anything to go back to sleep, and there’s a baseball bat in the nearby closet…. and then I’m finally able to disable the alarm. I understand that smoke alarms with dead batteries can’t save lives, but there has to be a better way (especially considering that climbing on a chair when you’re sleep-deprived is pretty dangerous). Nest agrees. They’re a Palo Alto, CA based company that “takes the unloved products in your home and makes simple, beautiful, thoughtful things.” Their first product was a thermostat, and now they’ve just announced a smoke and carbon monoxide alarm.
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A couple months ago I was raving to you about our web host WP Engine. While I’m still generally happy with them, they had a pretty big screw up a couple weeks ago. I worked with their support team, and we were able to find a resolution (though it took much longer than I would have hoped). All of the communications ran through Zendesk, which is “beautifully simple customer service software.” It’s basically a platform for managing all of the back and forth that is typically a part of delivering good customer service. Zendesk is based in San Francisco, CA, though they were originally founded in Copenhagen, Denmark in 2007 (they made the move in 2009).
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Despite the fact that I haven’t shaved in over 7 years, I won’t be winning a facial hair competition any time soon. That’s because I use a beard trimmer to maintain that “I shaved 4 days ago” look. I don’t plan on ever going back to shaving with a razor, but if I do I’ll consider Harry’s. They’re a New York, NY based company that was started “out of respect for quality craftsmanship, simple design, modern convenience and most importantly for guys who know they shouldn’t have to overpay for a great shave.” Back in my shaving days, the choice was to use Gilette’s latest “development” or to use some cheap alternative that would irritate my face even more (like the free razor that I got as a freshman in college). I believed the marketing hype and went with the expensive option, even though it still didn’t give me a great shave.
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I’ve had a cold for the past two weeks. The first week wasn’t too bad, but this past week has been terrible. It’s amazing how something as minor as a cold can remind you how awesome it is to be healthy. There isn’t much that you can do for a cold besides rest, drink a lot of fluids, and wait it out (though hot showers and cough drops can relieve some of the symptoms temporarily), but for many other health issues information is your best weapon. HealthiNation is capitalizing off of this fact by offering “videos to inspire a healthy and active lifestyle for audiences everywhere.” The company is based in New York, NY and offers content on food, family, fitness, and all kinds of other health-related topics.
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Investing is about information. To do well you either need the most accurate information, the fastest access to information, the best analysis of information, or luck. Most individual investors rely on the latter (even if they don’t realize it), while most institutional investors are doing everything they can to get the best information and analysis as fast as possible. eVestment helps clients do this. The Marietta, GA based company was founded in 2000 when three consultants realized that their clients were faxing data and entering it into Excel. They solved this problem by putting the data and analytics tools in the same place–the cloud. eVestment provides both, though clients who want to use different data can bring it right into the analytics packages.
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When you get engaged, everybody tells you how much fun registry shopping is. I’m still waiting for the fun part. Just kidding. The fun part was doing our Amazon Registry, which had all of the cool kitchen gadgets that I wanted. When someone bought us something on that, I got really excited. I was a little bit less excited about our registries at Simon Pearce, Bloomingdale’s, and Restoration Hardware. I’m very grateful to everyone who bought us a gift from those registries, but a blowtorch is way better than a water pitcher in my book. Now let’s go back to that last place we registered: Restoration Hardware. That ended up being our least popular registry (in terms of % completed), which is surprising when you consider that the Corte Madera, CA “home furnishings retailer” made the Inc. 5000 with 91% three-year growth to $1.2 billion in revenue. While that growth rate is lower than what we’re accustomed to, we can make an excuse for a company that passed the billion dollar mark (and is no longer eligible for the list now that they have IPOed).
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As I’ve spent more time with the annual Inc. 5000 lists, I’ve noticed quite a few trends. Some carry on from year to year (companies that land government contracts grow really fast), while others are more fleeting. One trend that is continuing to gain strength is the growth in the advertising industry-especially for companies that focus on data and optimization. Videology is a perfect example. They’re a Baltimore, MD based company that has developed “a video advertising technology that works across all video screens to connect brands with those consumers they most want to reach” (“all screens” is definitely a buzzword/trend now). This platform has led the company to #136 on the Inc. list with 2,727% three-year growth and $137.5 million in revenue. Four-digit growth is so much more impressive when it leads eight and nine-digit revenue.
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Yesterday we looked at Boys & Girls Clubs of America, an organization that aims to “promote and enhance the development of boys and girls.” Today’s organization has a similar sounding mission, but they’re doing very different work. Boys Town is an Omaha, NE based non-profit that gives “at-risk children the family, support and care they need to overcome their circumstances and realize their potential.” A Boys and Girls Club is a safe place to go for a couple of hours after school–Boys Town is about giving children a safe place to grow into healthy, happy adults.
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Entering third grade was a big deal for me. It had nothing to do with school though. It was all about the fact that I was eligible to become a member of Wakeman Boys & Girls Club. That meant that a three minute walk from my house gave me access to bumper pool, ping pong, and basketball. I absolutely loved it. While it was mostly fun and games for me, I knew that there was more to the club than that. We were required to take our hats off when we entered the club, and all of the rules were enforced strictly, but fairly. It wasn’t a place to go and get into trouble. That’s exactly what Boys & Girls Clubs of America wants. They are an Atlanta, GA based national non-profit with clubs all across the country that aims to “promote and enhance the development of boys and girls by instilling a sense of competence, usefulness, belonging and influence.”
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My wife’s first job was as a management consultant. It came with lots of travel and a serious expense account. When you’re running thousands of dollars in expenses through your credit card on a weekly basis, you need to be savvy about how you do it. Not only will it help you keep your credit clean, but you can earn all kinds of rewards and perks, so opening a business bank account and a personal one will help you with your finance. Luckily for Amy, she worked with a bunch of huge nerds. They had already put in the hours to figure out the optimal decisions for a typical consultant, and they put together documents detailing the pros and cons of every possible option (which credit cards to get, which loyalty programs to use, where to stay, and much more). While your situation probably won’t be as extreme, it’s still important to make the right personal finance decisions. If you don’t have nerdy co-workers, you can go to NerdWallet. They’re a San Francisco, CA based company that “empowers consumers to make better decisions about their personal finances, travel plans, health bills, or higher education.” NerdWallet does all of the research, and you just have to make the choices that best fit your lifestyle
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When you look at a bunch of advertising and communications agencies, you start to see a lot of the same words. They all claim to excel in areas like strategy, creative, and insights. You’ll often see the word innovation used, but it’s not always listed as a core competency. One word that I wasn’t expecting to see on an agency’s capabilities page is “culinary,” but that’s the exact word I found on the Sterling-Rice Group What We Do page. They are a Boulder, CO based “strategy, innovation, and communications firm that grows businesses and builds brands in considerable ways,” and they clearly have separated themselves from the pack by being total foodies in addition to everything else that they are.
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People are completely irrational when it comes to travel deals. Sometimes it means wasting an entire day of a five day trip in some random airport (in the opposite direction of where you’re headed) to save a hundred bucks. Other times it means spending hours looking for the best fare only to end up paying more than if you had booked right away. It’s almost become a sport–even really rich people do this–and that’s why travel websites are such a great business. You can get a ton of attention for only saving people a few bucks. Smarter Travel Media is a Boston, MA based company that has developed “a unique group of online travel planning brands” that cater to the massive number of people who gain immense pleasure from getting the best fare or rate. The brands include Airfarewatchdog, BookingBuddy, Tingo, OneTime, Smarter Travel, and SniqueAway.
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