It’s almost impossible for a brand to stick to a single marketing channel these days. But picking the right channels and staying consistent across them is a tall task. This is why the integrated marketing communications agencies exist. Unfortunately, there are a lot of agencies that describe themselves as such, but don’t really deliver on the “integrated” part of the equation. Phelps does. They’re a Santa Monica, CA based agency that describes what they do as “All Communications. One Voice.” Phelps’ focus is on tying everything that their clients do “into ONE consistent, cohesive message that is much more noticeable and memorable.”
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The only time that I’ve been able to redeem a filled loyalty punchcard has been when I’m buying for a group and I immediately fill the card. There’s no doubt that there’s a better solution, and it’s probably digital. The problem is that nobody wants to have an app for every local business they frequent. They want a single loyalty solution that they can use everywhere. We’re not there yet, but there are a number of companies trying to make that happen. In the past we’ve looked at a few businesses that operate in the space like Belly and Groupon (I love their product because you just have to use your credit card to get rewards from a merchant). FiveStars is a Mountain View, CA company that is keeping the loyalty card, but they’re making it universal. One physical card tied to your phone number (and your Facebook account if you want more points) allows you to get rewards at a variety of participating merchants.
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An agency is only as good as its work. That’s why I look for ones whose website are light on buzzwords and heavy on showing off what they’ve done. Not surprisingly, that’s exactly what employers want from you. Less talk, more show. There aren’t many words on the 160over90 website. When you land on their home page you can either choose “Our Work” or “Our Agency.” That’s why I like the Philadelphia, PA based branding agency. They tell their story the same way that they tell their clients’ stories. They show. The only part that seems to be missing is an explanation of what 160over90 means.
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If you’ve ever been to a trade show or big conference, you may have noticed that the people working the shows will try really hard to get your contact information. That used to mean getting your business card, but now it might be scanning your badge or getting you to fill out a form on an iPad. The branding these shows can provide is fine, but most of the businesses that attend want to come away with leads. eshots is a Chicago, IL based company that ensures their clients “get the highest possible return on [their] event marketing investments.” eshots offers a line of what they call “activation products.” These are tools that help manage the entire event lifecycle from pre-event e-mails to follow up campaigns after the event, but more importantly they offer a better way to get potential customers to allow you to communicate with them.
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We’re a week away from one of the worst travel periods of the year. If you’re flying between next Wednesday and the following Sunday, good luck. Look forward to long lines, getting groped by the TSA, crying babies, no legroom, and probably a delay or a lost bag. Wouldn’t it be nice to travel without those headaches? That’s why ridiculously rich people buy their own jets. But what if you’re only really rich and can’t afford your own jet? You buy time on one. That’s what Sentient Jet does for its clients. They’re a Cleveland, OH based company that “arranges more air charter flights than any other jet charter procurement business in the country.”
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I finally had to turn my heat on. I made it through October, but November got me. I like being comfortable, so I don’t worry about keeping the thermostat at 62 or buying energy efficient bulbs. When you don’t spend all that much on energy, it’s not worth putting a lot of effort into reducing your energy consumption. But for large companies and institutions, energy costs can become a huge expense–and that’s when investing in energy efficiency really becomes worthwhile. EnerNOC is a Boston, MA based company that wants “to make energy management as integral as accounting to the operation of every organization.” A few readers have landed jobs at EnerNOC recently, so I thought it would be worth a looking at a company that helps its clients “use energy more intelligently, pay less for it, and generate cash flow that benefits the bottom line through [a] complete suite of technology-enabled energy management solutions.”
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There is almost no better business model than selling subscriptions. You do the hard part of making the sale once, and then you reap the benefits for (hopefully) years to come. Most people think of subscriptions in terms of things like magazines, web sites, and gym memberships, but we’re quickly moving towards a world where many of our purchases are made on a subscription basis. I’ve already subscribed to paper towels and toilet paper on Amazon (though they’re sending them too often right now). Any product that we consume on a somewhat predictable basis should become a subscription. OrderGroove is a company that helps other businesses make that happen. They’re based in New York, NY, and they have built a platform that makes adding subscriptions to an already existing e-commerce platform very simple.
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The walk from my first apartment in Chicago to my gym used to take me by an office building that had a handful of below ground offices with windows at street level. Nearly every time I walked by, I would see the same guy sitting at his desk playing Solitaire on his computer. I eventually developed a sad story in my head about this guy’s life–his wife left him, he hates his job but has nowhere to go but his office, and Solitaire is his only joy in life. I’m sure it was wildly inaccurate, but I’ll never know. The office is now unoccupied, and my walk to the gym doesn’t go by there anymore anyway. But let’s be honest, everybody can enjoy a little mindless gaming. It’s not something that we’d want to do in full view of everyone else like this guy, but it’s a great way to kill some time or take a break. Arkadium is a New York, NY based company that develops “casual, mobile, social, and Windows 8 games.” If only the guy knew about all of his options beyond Windows Solitaire.
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Google is an absolutely amazing company. They’re working on everything from information organization to e-mail to self-driving cars, but from a financial standpoint they’re kind of a one trick pony. 96% of their revenue comes from advertising, and the majority of that comes from search advertising. It’s not really a problem–it just shows what an amazingly dominant business model search advertising is. Unfortunately for the rest of the market, Google owns most of the world’s search advertising inventory. Yahoo! comes in at a distant second. And then there’s adMarketplace, a New York, NY based company that “delivers data-driven performance to the Internet’s leading marketers through the only search syndication platform that adjusts bids by both keyword and traffic source.”
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Two days ago when we looked at Spindle, I mentioned that while I don’t find social media particularly valuable anymore, I think that many times it can be extremely helpful for local businesses. The thing is that most local business owners don’t have the time or knowledge to use social media effectively (maybe that’s my problem?). Luckily, there’s a simple solution–pay someone like Main Street Hub to do it for you. They’re an Austin, TX based company that helps “great local businesses around the world connect with customers” through social media. They offer a variety of solutions businesses in the Restaurant, Automotive, Nightlife, Health & Wellness, Hotel, Spa & Salon, Retail, and Pet industries, and they provide a wide range of services tailored to the businesses’ needs.
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I sometimes get embarrassed by how many screens I use at once. I have legitimately browsed Facebook on my phone while I was sitting on the couch watching tv with my laptop on my lap and my iPad tuned into MLB.tv. Just typing that kind of makes me feel like an idiot, but that’s the way it is now. This provides an interesting dilemma for advertisers. When we only had one screen in the house (the tv), they didn’t get 100% of our attention. Now there’s a good chance that we won’t even notice the ad on the channel that we’re watching. Tremor Video is a New York, NY based company that is working hard to increase engagement with video advertising, and one way they’re doing it is by hitting you on every screen you own. Their mission is “to bring the certainty of science to brand marketing,” and it sounds like they’ve developed some pretty cool technology to do that.
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I remember when people used to be shocked that I would buy stuff online. They thought I was crazy to put my credit card number into a web form, and I though they were crazy for not thinking twice before giving their credit cards to random people who worked at stores and restaurants. While buying stuff over the Internet is now commonplace, you’d be shocked to know how painful and expensive it still is for businesses to collect payments online. It seems silly to spend a lot of time and money to make sure that your customers can pay you, but it’s kind of essential. Braintree is a Chicago, IL based company that is simplifying payments for online businesses. They solve many of the headaches, and they offer transparent pricing that makes it easy for merchants to estimate costs. The best indication that Braintree is offering a great solution for payment processing is their own growth–they ended up at #415 on this year’s Inc. 500 with 895% three-year growth and $9.9 million in revenue.
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One thing that is frustrating me about this year’s version of the Inc. 500 is that so many of the companies are very similar to each other–especially the ones that tend to have jobs posted. While seeing the same business model on the list repeatedly should help you identify areas to focus your job search and develop skills, it’s not nearly as interesting. At this point I’m starting to look for the companies that stand out from the crowd. RealSelf is one of those. They are a Seattle, WA based company that is building “the most trusted community around the entire journey one takes with any medical-beauty decision.” Whether you’re looking for a travel destination, restaurant, book, or public restroom (I’m not joking), you can find a multitude of online reviews. There isn’t nearly as much information available about cosmetic surgery and other similar procedures. That’s why RealSelf has been able to grow at a 1,217% rate over the past three years.
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I don’t wear jewelry. As a result, the thing that I’m most nervous about in terms of getting married is having to wear and be responsible for a ring. It’s going to be a big change, but maybe I’ll like it. Some people think that jewelry can be a source of positive energy. I’m not sure that I buy that, but it’s working for Alex and Ani. They’re a Cranston, RI based company that “offers eco-friendly, positive energy products that adorn the body, enlighten the mind, and empower the spirit.” It’s hard to disagree with those claims when they’ve led to 1,454% three-year growth and $17.4 million in revenue. What I really like about Alex and Ani is the focus on recycled materials and local manufacture. The jewelry business can carry a lot of social costs, and Alex and Ani does a great job of avoiding them.
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Google really nailed it with search advertising. When you know what people are looking for, it’s really easy to show them advertising that they’re likely to respond well to. The promise of social media is that consumers will be targeted with even more relevant ads based on whom they know and what they like. In practice that doesn’t seem to be working out so well. There are similar approaches with far less hype and far more ROI. Just look at Resonate. They are a Reston, VA based company that “has pioneered a new model for using ‘Big Data’ to develop a sophisticated understanding of consumer values, attitudes and beliefs.” They came in at #235 on the Inc. 500 with 1,520% three-year growth to $9.8 million in revenue. They’ve done this by focusing on consumer’s values and belief systems–things like “patriotism, environmentalism, taste for luxury, or interest in innovation.”
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Last week in my write up on the U.S. Association Of Former Members Of Congress, I touched on the idea that our politicians might be more effective after they retire from public service. I think this is especially true for members of Congress who have no term limits and constantly need to worry about being reelected, but I think that presidents face similar pressures to follow the polls. Once they’re out of office, former politicians are free to work on the problems that they think are important. For President Clinton this work manifests itself through the William J. Clinton Foundation, which is Little Rock, AR and New York, NY based non-profit organization that aims to “improve global health, strengthen economies worldwide, promote healthier childhoods, and protect the environment by fostering partnerships among governments, businesses, nongovernmental organizations, and private citizens.”
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It’s my favorite time of year again. It has nothing to do with the end of summer–it’s Inc. 5000 time. In case you’re new to this, every year Inc. Magazine publishes a list of the 5,000 fastest growing privately held companies in America. It’s awesome (except for Inc.’s bush league decision to require registration to use the list this year). The Inc. 5000 is an amazing source for job and internship prospects, which is why I usually spend the month after the list is released running through it and looking for the best options for new grads. This year we’re going to start with #7. AdRoll is a San Francisco, CA based advertising startup that specializes in retargeting. Retargeting is showing ads to people based on site’s that they’ve already visited–you’ve probably noticed some ads following you around the web–that’s retargeting. It’s a huge and growing sector of the online ad business, which is why AdRoll has seen 11,082% three-year growth to $12.4 million in annual revenue.
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When I’m looking for “the most beautiful things on earth,” I usually go fly fishing for trout. Even if I don’t catch anything, I’m likely to find what I’m looking for. For other people a search for “the most beautiful things on earth” means that they’re going shopping. If antiques, vintage furniture and design, fine art, estate jewelry, vintage couture, and more are what you consider beautiful, then you’ll love 1stdibs. They’re a New York, NY based company that runs an online marketplace for unique and beautiful things. They bring “together more than 1,600 of the most prestigious international dealers” to offer a quality of merchandise that you don’t typically find online. There’s some really cool stuff on their site, so I highly recommend browsing for a bit to get a sense of what they typically sell.
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This is a good week for me as a transplanted Chicagoan. Over the weekend I had the Air & Water Show to watch, which is free as long as you’re willing to deal with some crowds. And today the Yankees come into town for a three-game set with the White Sox. I’m going to go to at least one of the games, and that means I’ll try to get a deal on tickets through StubHub at the last minute. I’ve found that no matter how you try to buy tickets for a major event, it’s always kind of a headache. The interfaces to pick seats are terrible, you get slapped with all kinds of fees, and sometimes the tickets disappear before you can buy them. ShowClix is a Pittsburgh, PA based company that provides “simply (fair) ticketing.” They’re aiming to make the ticketing experience better for both the people putting on the events and the people attending them. They may not be an option for this week’s Yankees games, but they are “the preferred ticketing solution for thousands of performing arts theatres, live music venues, and festivals — as well as museums, non-profit fundraisers, nightclubs, even circuses and rodeos.”
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I’ve mentioned before that if you want to see me act like a hungry, tired five year old, just take me furniture shopping. I’ve only been banned from one furniture store, but that was nearly 20 years ago, and I’m sure the picture of me taped to the cash register no longer looks like me. Now I know why a lot of stores have treats available for kids (usually the sugar high hits by the time the family is gone). One store that I actually kind of like is Design Within Reach. The spaces are usually pretty small compared to other furniture stores, and they have really unique stuff. Design Within Reach is headquartered in Stamford, CT, but they have stores all across the country (and most of their internships are in stores). I always thought the “within reach” part of the name meant affordable, but stuff at Design Within Reach is pretty expensive (though they’re much lower than a lot of other places). Apparently “within reach” means “authentic modern design” that is “not found elsewhere” and is “in stock.” That last one is a big deal. There’s nothing more frustrating than plunking down a huge amount of money only to hear that your couch will arrive in 3-9 months.
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Experiences make for the best (and the worst marketing). All of those commercials about transporting Olympic athletes can do nothing to change my opinion after my experience with United last night. They strung me along with delays, their website failed repeatedly, and I spent an hour and a half on the phone to get a flight 24 hours later. There’s nothing like the live experience to shape your brand associations. That’s why Situation Interactive centered their business around it. They “are among the leaders in creating award-winning digital strategies for top entertainment and media brands worldwide.” Obviously the New York, NY (and Los Angeles, CA) based agency focuses on creating amazing experiences–and they tend to do it for clients who are way more exciting and way less likely to make you mad than an airline.
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Forbes is calling for nominations for their list of The Best Websites For Your Career. Let’s put ODOJ/ODOI on top of the list. E-mail careerwebsites@forbes.com or tweet @JacquelynVSmith and tell them why One Day One Job/Internship belongs.
If you look through our archives, you’ll occasionally come across a company that is radically different from when we covered them. If a business can’t rapidly adapt to a changing market, they’re probably going to end up dead (there are a few of those in our archives too). That’s why I’m fascinated by companies that are able to successfully reinvent themselves. Jellyvision is an awesome example. They started out creating children’s films as Learn Television, but they quickly became frustrated by the passivity of a one-way medium, so they moved into interactive software. They released a few titles before landing on a blockbuster called You Don’t Know Jack. You’ve probably played it or heard of it considering that it’s sold more than 4.5 million units. Jellyvision, which is based in Chicago, IL, is still in the games business (Jellyvision Games), but they also decided to share their ability in “employing interactivity to communicate complex subjects” through work as a marketing agency called Jellyvision Labs.
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I was never big on locking doors, until my college apartment was broken into over Winter break. Having something stolen from you sucks, but the loss of feeling secure is far worse. Living in Chicago has only made me more wary, though I’m far more worried about walking the streets downtown (the situation is completely out of hand these days) than I am about anything happening to me while I’m at home. I’ve never really considered a security system, but the other day I came across a company called Urban Alarm that takes home security to a new level. They’re based in Washington, DC, and that’s the only market that they operate in. They offer the same type of security alarm systems that other vendors offer, but they do it with no long-term contracts, same day service, and a high level of customer service. Moreover, they have additional services like Urban Vacation Watch (they watch your house, water your plants, etc. while you’re gone) and secure airport transfer (so the cab driver doesn’t call his buddy to tell him that your house is now unoccupied). Urban Alarm also has a lot of high-tech offerings (complete system control over the Internet), but it’s the personal touch that really makes their business stand out.
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I remember my first experience with online video. I was in middle school, and I would setup my computer to download South Park episodes overnight. The videos were in the RealPlayer format. Now I watch all of the Yankees games live over the Internet in HD quality. We’ve come a long way. Still, I think the sweetspot for online video is short clips that make you laugh. YouTube is probably the best place for that, but Dailymotion, which was started around the same time, is another great site for sharing videos. They’re actually based in Paris, France but also have an office in New York, NY. They offer 34 localized versions of their site and reach “over 110 million unique monthly visitors” who view more than 1.8 billion videos a month.
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There are some brands that you instantly recognize even though you have no real connection to them. Usually this is a product of lots of advertising over a long period of time. People who don’t drink soda know Pepsi, and people who don’t own cars know GEICO. So how does a women’s lifestyle brand that was only launched in 2004 become iconic to a 27 year old guy whose fashion sense is based on what Bonobos sells? I’m not quite sure how Tory Burch did it, but I’m pretty sure that their big, bold logo has something to do with it. If you’ve ever walked by one of their stores or seen someone wearing Tory Burch, there’s no way that you could have missed who the designer was. Maybe positioning has something to do with it too, as Tory Burch, which is based in New York, NY, calls itself “a luxury lifestyle brand defined by classic American sportswear with an eclectic sensibility and attainable price point.” That sounds like a recipe for success to me.
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There are two ways that I like to judge PR and marketing firms. I like to look at the work that they do for their clients, and I like to look at the work they do for themselves. I’m not sure if one is more important than the other, but I think it’s kind of ridiculous if a firm doesn’t do a good job communicating their brand. VSCPR is “an award-winning strategic public relations and digital marketing boutique founded in 2002” that does a fantastic job with their messaging. They’re based in San Francisco, CA with offices in New York, Mumbai, and London. The VSC in their name stands for visibility, strategy, and creativity, and the company calls its people “the pyromaniacs of PR.” Their website certainly exudes all of those things.
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Communication is one of the most essential skills in the job search. If you can’t communicate your value to an employer, you won’t get hired. Most people use words to communicate–some do better when they’re spoken and some do better when they’re written. And some do better with pictures. Those are the types of people who should work at JESS3, a Los Angeles, CA (formerly Washington, DC) based “creative interactive agency that specializes in the art of data visualization, adding context and meaning to the exponentially growing world of data around us.” They’re another company that I learned about from Inc. Magazine’s 30 Under 30 list of America’s Coolest Young Entrepreneurs. The company is actually run by a couple (Jesse and Leslie), which must make for an interesting dynamic.
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As technology progresses, more and more marketing can be done while you’re sitting at a desk. You can reach an enormous number of people with nothing more than an Internet connection. However, sometimes you need to get face to face–sometimes you need to put feet on the ground. That’s what experiential marketing is all about, and it’s what Marketing Werks does best. The company was founded in 1987 in Chicago, IL, and since then they have been delivering “unparalleled service” for their clients and “unique experiences for consumers.” It’s even for a company’s branding to get drowned out through traditional channels–Marketing Werks ensures this doesn’t happen by making the brand the center of attention instead of a distraction.
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Guys. If you’re going to land an internship, you need pants. And shoes. And shirts. And maybe even a jacket and tie. Looking good is important, which is why you should outfit yourself in Bonobos like I do. Here’s $50 off your first order.
In your time on the Internet, you’ve probably seen some unfortunate ad placements. You may have seen them in newspapers or magazines. That kind of situation is pretty funny–unless you’re the advertiser. Where you advertise says a lot about your brand, yet on the Internet so many ad placements are automated without giving thought to what could go wrong. AdSafe Media is a company that protects brands from unfortunate placements while also improving performance. They’ve developed a “Content Rating System” that “scores and evaluates the brand safety and context of web pages on the individual page level.” This is an extremely valuable service to advertisers, which explains why the New York, NY based company is growing so rapidly.
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web development
I applied to college in 2001. Back then my friends thought I was crazy for doing all of my applications online. I thought they were crazy for trusting the USPS with something that important. I don’t even know if you can still apply to college on dead trees, but apparently most admissions offices haven’t embraced technology as much as they should. Matchbox is a Boston, MA based startup that took inspiration from the iPad and built a platform to make the selection process much better. This has little to do with how people apply to college, and everything to do with how admissions offices make decisions. Organization is essential, and it’s a heck of a lot easier to stay organized when every piece of information you need is on an iPad and you have software that allows you to interact with that information in a user-friendly way.
Are You a Match?
I have an iPad. There are some good things it’s good for (consuming content), and there are some things it’s not so good for (producing content). Where the device really shines is somewhere in-between. That’s right where Matchbox sits–the admissions process is all about interacting with the content applicants create. Reading it, rating it, and organizing the results. Take a look at Matchbox’s Product Tour. The software looks stunningly beautiful, and you can tell right off the bat that admissions is a process made for the iPad. If you’re as impressed as I am, go take a look at Matchbox’s Internships page. Right now they’re looking for a Development Intern (Engineering). I know you thought that you were done with the college admissions process forever, but give Matchbox a look. There’s also an “I just want to work here” link, so try that if you aren’t a Developer.
Links to Help You Begin Your Research
What have you heard about Matchbox?
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Massachusetts,
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software development,
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